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  1. Sencentric
  2. Troubleshooting

Troubleshooting

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  • My sensor is not beeping when I touch the metal contacts
  • The signal strength is not showing for one of my sensors in the app
  • What is a good WIFI signal strength?
  • Not receiving leak resolved notification?
  • How do I reset my sensor's WiFi?
  • Error: "Oops WiFi List is Empty"
  • How to Edit WIFI for a Sensor
  • Can't sign into the mobile app and/or forgot password
  • What to do if your SimpleSENCE goes offline frequently
  • My SimpleSENCE does not beep when I touch it.
  • App is Showing "Incorrect Password" when the Correct WiFi Password was Given (iPhone and iPad Users)
  • App Gets Stuck on "Updating" when Configuring WiFi (iPhone and iPad Users)
  • Cannot Install Sensors After Updating iPhone/iPad
  • How to Fix the "No SimpleSENCE were detected" Message During Pairing - for iOS Devices
  • How to optimize WIFI connectivity
  • Can I test my SimpleSENCE® sensor to see if it’s working?
  • The sensor is taking too long to activate on the app, what do I do?
  • Temporary Solution for iOS 13.4 and 13.4.1 Issues
  • My SimpleSENCE® sensor is not pairing to the app?
  • I can't connect to my Wi-Fi
  • The SimpleSENCE® sensor is no longer communicating to the app.
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