Getting Started
- SimpleSENCE® Manual
- How do I edit contacts after the sensor is installed?
- How to add multiple contacts for notifications and alerts
- How do I add multiple sensors?
- How do I pair my SimpleSENCE® sensor with the app?
- How can I test if my sensor is working?
Common Questions
- Sensor does not beep when I touch the metal strips
- What does the negative number by my sensor mean in the mobile app?
- How to Check Sensor Battery Level
- Will SimpleSENCE work with a WiFi extender?
- Is SimpleSENCE 5GHz WiFi compatible?
- How do I get notified when a leak or freeze is detected?
Sensor Information
- Sensor Details and Specifications
- How do I know if a sensor is connected?
- How do I replace the batteries?
- How much water does it take to set off the alarm?
- How loud is the audible alarm?
- How to delete a sensor from the mobile app
Troubleshooting
- Contact Us
- My sensor is not beeping when I touch the metal contacts
- The signal strength is not showing for one of my sensors in the app
- What is a good WIFI signal strength?
- Not receiving leak resolved notification?
- How do I reset my sensor's WiFi?
Alerts
- What does the "Device Offline Detected" alert mean?
- How to make alerts bypass "Do Not Disturb" mode
- What does the "SimpleSENCE device is back online" Notification Mean?
- What does the audible alarm mean and how do I know it’s activated?
- How to stop receiving notifications from a sensor
- I am not receiving any notifications or alerts?